Volunteer

about moss

For more than three decades, MOSS has supported people across Melbourne’s north with practical help, local connection and pathways toward greater safety and stability. We are a community-based organisation working alongside individuals, families, children, young people and older people experiencing homelessness, housing vulnerability and complex disadvantage. 

MOSS describes itself as a not-for-profit housing support service, with roots dating back to 1988 and a vision centred on ending homelessness, sustaining housing and strengthening communities.
about icon 1

Community-based since 1988

MOSS began in 1988, when local Darebin community members recognised the need to act on homelessness in their area. Since then, the organisation has grown to support people across the Melbourne metropolitan region.

about icon 2

A broad range of support programs

MOSS delivers services across housing support, crisis response, children and family support, youth refuge, outreach, and social connection for older people and vulnerable community members.

about icon 3

People-first in practice

MOSS frames its work around people feeling welcomed, connected, involved, secure and supported, with consumers at the heart of how services are delivered.

about icon 4

Accredited and accountable

The current MOSS website references certification against AS/NZS ISO 9001:2015 and Department of Human Services Standards, reinforcing a commitment to quality and accountability.

the moss story

The MOSS story began with a local response to a local need. In 1988, Darebin community members saw the growing impact of homelessness and took action.

Following a successful submission to DHS, the first MOSS office opened in High Street, Northcote. Since then, MOSS has expanded its reach, its programs and its locations, supporting people across Melbourne with services designed to respond to crisis, sustain housing and strengthen community connection.

Today, MOSS continues that work with a clear focus. To provide practical, person-centred support that helps people move toward greater stability, safety and wellbeing.

Across every program, the goal is the same: to meet people with dignity, respond with care, and help create a stronger path forward.

about moss
our foundation

our foundation

These statements speak to both the scale of MOSS’s ambition and the way it works day to day. They reflect a commitment to safe housing, practical support, strong relationships and meaningful community outcomes.

vision vector

Vision

Striving to end homelessness, sustaining housing, strengthening communities.

mission vector

Mission

MOSS treats all people equally by ensuring they feel welcomed, connected, involved, secure and supported.

our partners

No organisation creates lasting change alone. MOSS works alongside corporate partners, businesses, funders and community organisations who share a commitment to reducing homelessness and its causes. The current site positions these partnerships as essential to the impact MOSS is able to make in the community. These relationships help extend the reach of MOSS programs, strengthen service delivery and support more connected responses for the people and communities who need them most.

The Team

Behind every MOSS program is a team committed to practical support, human dignity and stronger community outcomes. From leadership and governance through to frontline program delivery, the people behind MOSS help shape the direction, culture and impact of the organisation every day. The current MOSS About page presents three team groupings: Program Managers, Executive Team, and Board of Directors.
Executive Team
Board of Directors
Program Managers

Executive Team

The Executive Team leads MOSS with a shared commitment to safe housing, strong services and sustainable impact. Their role is to guide strategy, strengthen operations and ensure the organisation continues to evolve in ways that support both the community and the people delivering the work every day.
Mark

Mark Goodie

Chief Executive Officer
Hardeep

Hardeep Saini

General Manager
Nannette

Nannette Wilkinson

Manager of Quality and Compliance
Lorraine

Lorraine Walker

Finance & Business Manager

Board of Directors

The Board of Directors provides governance, oversight and strategic guidance for MOSS. Together, the Board brings broad experience across community services, health, people and culture, governance and social justice, helping ensure MOSS remains focused, accountable and responsive to the needs of the community.
Stephen

Stephen Gagen

Chairperson
Heather

Heather Yasamee

Secretary
Phillip

Phillip Bain

Director
Lisa

Lisa Calderone

Director
Prameend

Prameend Singh

Director
Simon

Simon Errington

Director
John

John Yuen

Treasurer

program managers

MOSS Program Managers help bring the organisation’s purpose to life through direct service leadership. Across housing, outreach, children’s services and social support, they guide teams that respond to complex needs with experience, compassion and a strong understanding of local communities.
Kathrine

Katrina

Program Manager, Social Support Groups
Sene

Sene

Program manager, Transitional & Assertive Outreach
Talia

Talia

Program Manager, Bright Futures
Halime

Halime

Program Manager, North West Regional Children’s Resource
Program
Vicki

Vicki

Program Manager, Hume Transitional Outreach Program
Shayda

Shayda Alizadeh

Partnerships & Growth Manager
Natasha

Natasha Wynd

Program Manager, Crisis Response

news

Stay up to date with the latest from MOSS, including organisational updates, sector commentary, community advocacy and program developments. The current site’s blog includes news-led content such as reporting on tent cities growing in Melbourne’s north, alongside broader sector and community updates.
News
26 Aug 2026
How Close are You to Homelessness?
The traditional model of social work often relies on a simple premise. A person in need walks through the front door of an agency, asks for help, and receives a referral.
5 min read
News
12 Aug 2026
Why Assertive Outreach is Critical for Victoria’s Future
The traditional model of social work often relies on a simple premise. A person in need walks through the front door of an agency, asks for help, and receives a referral.
5 min read
News
29 Jul 2026
Protecting Two Lives: The Crisis in Emergency Housing for Pregnant Women
Pregnancy usually brings a mix of excitement and planning. For many, it is a time of nesting, choosing baby clothes, and preparing a safe corner of the world for a new arrival.
5 min read
News
15 Jul 2026
Council Seizure Laws and Human Dignity: The Cost of Enforcement in Port Phillip
In the quiet hours of a Melbourne winter, a sleeping bag represents the difference between a night of rest and a night of physical peril.
5 min read
News
01 Jul 2026
The Ripple Effect: How Safe Housing Helps Break the Cycle of Family Violence and Homelessness
When someone leaves violence, they are often leaving more than a relationship.
5 min read
News
17 Jun 2026
Employment and Housing: The Catch-22 for Vulnerable Youth
Young Australians face a compounding crisis when they lose their housing.
5 min read

stories

Behind every service is a person, a family or a community navigating change. The current MOSS site features story-led content including Maya’s story and a tribute to MOSS Ambassador Uncle Jack Charles, showing both lived experience and the people who have shaped the organisation’s wider community.
Stories
23 Sep 2026
Shaina’s Story
I am so grateful for the care the youth and family team has put into making sure myself and my family are set up for success.
5 min read
Stories
23 Sep 2026
Lily’s Story
Through strong relationships across the sector, MOSS was able to advocate for Lily and support her to access women’s-only crisis accommodation.
5 min read
Stories
23 Sep 2026
Jojo’s Story
Within approximately one month of engagement, Jojo successfully secured long-term accommodation.
5 min read
Stories
23 Sep 2026
Amal & Asan’s Story
We have witnessed their children grow into wonderful independent young adults.
5 min read

events

Events create opportunities to connect, learn, raise awareness and bring more people into the shared work of strengthening communities. While the current site focuses more heavily on stories and updates than event listings, this section can play an important role in building visibility, participation and support.

Annual reports

pdf new
2022 Annual Report
Striving to end homelessness, sustaining housing, strengthening communities.
view report >
pdf new
2023 Annual Report
"Cold Feet to Warm Heart". The Journey from Homelessness to a Home.
view report >
pdf new
2024 Annual Report
Focusing on a healthier future through innovative service delivery and sustainable community healthcare.
view report >
pdf new
2025 Annual Report
Our latest look at community achievements, performance milestones, and our ongoing commitment to local support.
view report >

MOSS commits to working towards reconciliation through:

  • Creating a welcoming environment where Australian Aboriginal and Torres Strait Islander peoples and members of the community, positively connect, support and live together with mutual respect and understanding.
  • Recognising and valuing cultural diversity as an asset that enriches communities.
  • Tackling racism and prejudice through education.
  • Providing equity and equal opportunities
  • Being dynamic, innovative and championing diverse communities

MOSS’s commitment to Aboriginal and Torres Strait Islander Communities includes producing the highest quality outcomes in all areas of our organisation, as well as contributing to the wellbeing of Aboriginal and Torres Strait Islander peoples. This Statement reflects MOSS’s commitment to reconciliation.

join Our Team

Working at MOSS means contributing to meaningful, community-based work that supports people facing homelessness, housing vulnerability and complex disadvantage.

The current careers page highlights both employment and volunteering opportunities, and positions MOSS as a supportive, inclusive workplace offering flexible arrangements, salary packaging and professional development.

If you are driven by social justice, community impact and practical support, MOSS offers the chance to do work that matters. Explore current opportunities and help shape the next chapter of support across Melbourne’s north

join moss team
Contact icon
need immediate help? call 000. for 24/7 support,
call 1800 825 955.
cross