Resources

Access the essential documents, research, and community commitments that define our work. Whether you are looking for specific policy details or practical links and contacts, this library is organized to help you find exactly what you need.

Annual reports

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2025 Annual Report
Our latest look at community achievements, performance milestones, and our ongoing commitment to local support.
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2024 Annual Report
Focusing on a healthier future through innovative service delivery and sustainable community healthcare.
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2023 Annual Report
A record of building stronger partnerships and addressing the social needs identified by our community.
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2022 Annual Report
Navigating the transition into a new landscape for community support and housing stability.
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Research

19 Feb 2021
Safeguarding Children Foundations
Essential knowledge for organizations on applying codes of conduct and establishing safe perimeters to prevent harm.
visit website
18 Feb 2021
Thoughtful Parenting Chapter
What is parenting about today?
visit website
19 Nov 2020
See Listen and Respond
A guide to engaging with children experiencing homelessness and family violence.
download pdf
18 Nov 2020
Through a Child’s Eyes
A specialized resource for practitioners and parents to better understand the unique experiences of children facing homelessness.
download pdf
18 Nov 2020
Charlie's Story
A detailed look at a child’s journey home through the Victorian Statewide Children’s Resource Program.
download pdf

Policy Documents

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Privacy & Information
How we collect and protect your personal data, and your rights to access or correct your records.
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Child Safe Policy
Our commitment to providing a safe environment for children and our zero-tolerance approach to abuse.
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Consumer Rights
How we collect and protect your personal data, and your rights to access or correct your records.
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Feedback & Grievances
Our process for handling complaints and ensuring your voice is heard if you are unhappy with our service.
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faqs

For Councils
For the Community
For MOSS Consumers
MOSS offers a broad suite of programs and one of our Program Managers will be happy to assist with your referral query.
There are many and varied housing options that may be suitable for consumers. During our initial assessment, we will explore these options and together with the consumer we will develop a plan to reach their housing goal.

Yes. Some MOSS programs can support people in private rental and one of our Program Managers, will be happy to discuss this with you.

Yes. At MOSS we have several programs that provide assistance to over 65s. Please click on the link for further information: contact.

If someone in your community is in crisis, they can get help by calling 1800 825 955 (24 hours / Free call).

A housing and support worker will take the call. They will assess the individual’s needs and refer them to help in their local area.

No. MOSS currently does not accept donations of secondhand toys or clothes. However, they do accept donations of new toys and clothes.

All referrals for local rough sleepers and homeless people are best assisted by calling 1800 825 955 (24 hours / free call). A housing and support worker will assess the individual’s needs and refer them to help in their local area.

If you or someone you know are in crisis, call 1800 825 955 (24 hours / free call). A housing and support worker will assess the individual’s needs and refer them to local support services.

Yes. Some MOSS programs can accept referrals from friends and family. You can contact one of their Program Managers to assess the situation and direct you accordingly.

Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488

No. They do not have housing. If you are supported by a MOSS program, they can assist you to apply for public housing, social housing, and other housing options.

If you are in crisis, you can get help by calling 1800 825 955 (24 hours / free call). A housing and support worker will assess your needs and refer you to help in your local area.

They do not have housing. If you are supported by a MOSS program, they can assist you to apply for public housing, social housing, and other housing options.

No. MOSS does not have money for bonds or rent in advance/arrears. If you are supported by a MOSS program, they can support you to explore your eligibility for a bond loan through the Department of Families, Fairness and Housing. They may also support an application for rent relief.

If you are receiving support from a MOSS program and are eligible for priority housing, MOSS may be able to support you with the application.

Contact Details:
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488

Yes. Some MOSS programs can accept referrals from friends and family. Program Managers can assess the situation and direct you accordingly.

Contact Details:
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488

Each MOSS program has different referral requirements. Contact one of their Program Managers to assess your needs and direct you accordingly.

Contact Details:
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488

If you are referred to and deemed eligible for one of the support programs, a support worker will be allocated.

Please contact us:
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488

MOSS will assist with referrals for housing options, My Aged Care, and NDIS, if the individual is assessed as eligible for the service the referral is for.

Please contact us:
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488

MOSS is not a material aid provider. However, in some cases, for people receiving case management support, they may help source support through partnerships with material aid providers.

MOSS advises people at risk of losing their tenancy to contact Tenants Victoria.

The key focus of MOSS programs is improving clients’ health and wellbeing. For allied health referrals, they recommend contacting Your Community Health.

Phone: (03) 8470 1111
Email: info@yourcommunityhealth.org.au
Website: yourcommunityhealth.org.au

They provide medical, dental, allied health services, and support programs through health centres, homes, and community settings.

i need emergency help in immediate danger? call 000.
for 24/7 support, call 1800 825 955.
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