get support

Support starts with a conversation. Whether you need help now, guidance on what to do next, or support for someone you care about, MOSS is here to help you find the right pathway.

Need urgent help right now? 

Talk to moss

If you need immediate assistance, call 1800 825 955 for 24/7 housing advice. You can also contact or visit one of our offices during business hours, Monday to Friday, 9am to 5pm.

Tell us what you need help with

Complete this short form and we’ll help point you in the right direction.

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Not finding what you need?

Our team is here to help point you in the right direction.

What happens next.

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Reach out
Call, message, or submit a quick form.
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We’ll respond
A team member will listen and ask a few questions.
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Get connected
We’ll guide you to the right support and next steps.

Who we can help

MOSS supports people across Melbourne’s north who may be experiencing homelessness, housing instability, family violence, social isolation, or other complex challenges.

Current MOSS programs span older people’s support, housing support, outreach, children’s services, crisis response, youth refuge, family support and planned activity groups.

This may include:
individuals
families
Children and young people
older people
People in crisis
People needing housing or outreach support
who we can help image

faqs

You do not need to have all the answers before reaching out. Contact MOSS and we’ll help guide you to the service or next step that best matches your situation.

For urgent, 24/7 housing advice, call 1800 825 955. If you are in immediate danger, call 000. Safe Steps is also available 24/7 on 1800 015 188 for family violence support.

Yes. You can reach out for yourself or for someone you care about, and our team will help explain the available options.

MOSS currently lists offices in Broadmeadows, Northcote High Street, Northcote Holmes Street, and Brunswick.

MOSS offers support across housing and homelessness, crisis response, older people’s support, children and family services, youth support, outreach and social connection programs.

i need emergency help in immediate danger? call 000.
for 24/7 support, call 1800 825 955.
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